If importing a full container: when your container arrives, has cleared customs and you’ve paid all the charges – you’ll receive a call to arrange a time for you to take delivery.
When the container arrives at your premises you’ll be responsible to unpack the container.
If you’re importing a smaller volume of goods: your order will arrive in our mixed container service. The container will go to a central warehouse to be unpacked.
Once the relevant import charges have been paid we’ll arrange delivery to your door. Or provide you with a reference number so you can collect your goods from the warehouse.